Delivery within the UK
Small item orders are dispatched within 2 working days. Larger item orders need more specialist care and handling and are, therefore, despatched through our specialist furniture distribution agent which can take 10-14 days. Please note this service does take longer but does ensure your order arrives in perfect condition. You will be contacted by our distribution agent once your order is processed and advised of an expected delivery date and time. We pride ourselves in our high levels of customer satisfaction to ensure reliable and trouble free deliveries. We deliver to the whole of the mainland UK. We also deliver to the more remote areas including the Scottish Highlands, Scottish Isles, Ireland, The Isle of Man, and The Isle of Wight but there is a small surcharge for this. Please ensure you thoroughly check your items inside the boxes before signing at the point of delivery for damage even if the boxes appear in perfect condition. If you cannot check them at the point of delivery you must mark on the delivery slip where you sign "Goods unchecked" and cross out "received in good condition". Otherwise we will not be held responsible once you accept the items from the couriers for any loss or damage whatsoever. If you are not happy with the goods please do not accept them or sign for them and we will arrange for a replacement to be sent.
A postal discount will always be given when multiple items are purchased and despatched together where possible. Each postal discount is unique to the weight and size of the items involved. Please contact us advising us of the items you are interested in and we will confirm a total delivery cost.
In the unlikely event that your purchase is received damaged then we will, of course, replace, exchange or refund including the cost of the courier.
Your Right To Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel your order within this time any payments made by you will be refunded in full within 30 days. It is not always possible to refund special one off commissioned orders.
Out of stock items
It is possible to order items out of stock once we can provide estimated delivery date to you. You can do this by contacting us with the product description, code and price. We will contact you and advise you of the expected date of stock availability.
Should an item be out of stock then you will be advised as soon as we receive your order and you will obviously have the right to cancel with a full immediate refund or your item can be put on to back order and we will advise you of the expected date of despatch.